By Robert Bacal
- Every day we make decisions. In the workplace and in our private lives we act on information (incoming and what we already know), to determine our actions, and by extension, affect those around us. Should we revise a certain policy? Should we begin a formal approach to managing poor performance? Who should do what work
(Added: 25-Apr-2001 Hits: 123
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By Robert Bacal
- There is no question that the Total Quality Management bandwagon
is getting more crowded. At the same time as some people
(particularly line staff) are getting tired of what they see as
empty TQM rhetoric, organizations are continuing to move towards
some form of quality improvement process. Unfortunately, most of
the people jumping on the bandwagon will end up falling amid the
wheels. Some estimate that 80% of TQM efforts fail.
(Added: 25-Apr-2001 Hits: 120
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By Robert Bacal
- Next time you want to approach her, take a few minutes to answer the question "What is driving my boss nuts". Now, figure out how your idea will reduce her frustration. That's what you start with. Here's a little example:
(Added: 25-Apr-2001 Hits: 92
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By Robert Bacal
- We all work for someone, and we need to communicate effectively with the boss, for our own benefit and the benefit of the organization. Sometimes we need some information. Or we might want to offer a suggestion about how to improve something. Or we might have a request, and require approval.
(Added: 25-Apr-2001 Hits: 97
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By Robert Bacal
- In this article, we are going to look at some important elements of conflict, how it escalates over time, and suggest a few general strategies for dealing with it.
(Added: 25-Apr-2001 Hits: 124
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