By INFORMS
- Delivering bad news by e-mail rather than personally or by phone insures a more accurate message and less discomfort for the messenger, according to a study in a journal of the Institute for Operations Research and the Management Sciences
(Added: 19-Oct-2002 Hits: 216
)
By Emory Mulling
- How many times have you swept a problem under the carpet, only to have it become much worse? Maybe you thought the problem would go away, or maybe you were too uncomfortable to confront it head on. Delivering bad news is one of the toughest jobs managers face.
(Added: 19-Oct-2002 Hits: 304
)
By Decker Associates
- Due to the recent developments in the current business economy, following is a possible strategy in how to deliver bad news. If you are able to present a clear, concise message, it will help people listen and ultimately accept the difficult news.
(Added: 19-Oct-2002 Hits: 381
)
By NA
- At one time or another, we all have to deliver bad news to a client. Sometimes it is to report that a pet has died or sometimes it is discussing a bill. Some practices have even had to deal with disputes involving custody of the animal. Whatever the case, you should recognize that there is the chance of an unexpected or violent response from the client.
(Added: 19-Oct-2002 Hits: 293
)
By Curtis Sittenfeld
- Dr. Robert Buckman is a cancer specialist who teaches doctors -- as well as executives at IBM, Andersen Consulting, and Upjohn -- how to break bad news: "You can't let emotions interfere with your message."
(Added: 19-Oct-2002 Hits: 278
)
