By Joan Lloyd, C.S.P.
- Many managers tell me that they welcome employee complaints and have an open door policy, which is fine as a general practice. But where they capsize is when they unwittingly step into the conflict too soon, without following some simple guidelines.
(Added: 4-Dec-2002 Hits: 224
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By NA
- What is conversation? As a starter we can think of it as two or more people talking and listening. They may be doing this either face-to-face or at a distance. It can be done via the spoken word or via sign or symbol (the most obvious case here is the use of chat rooms on the internet). This may sound a bit obvious, but as soon as we begin to think about conversation we can see it is a sophisticated activity that we often take for granted. Here we will start by listing some important qualities.
(Added: 24-Mar-2003 Hits: 312
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By Nancy Oelklaus
- How often have you left a conversation feeling dissatisfied with how
it went, how you conducted yourself, and what the final outcome was?
Were there things you wish you had said that remained unspoken or
statements you made that you wish you had presented differently? Did
you find your "rational" mind censuring your emotions, or your
emotions overriding your reason?
pop
(Added: 17-Nov-2003 Hits: 574
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By Joan Lloyd, C.S.P.
- When harsh criticism comes our way, our natural instinct is to reject it and defend our position. Unfortunately, no matter how correct we may be in our own defense, it only looks like defensiveness to the other person. In end, you appear unwilling to accept “helpful” feedback and may even be shutting yourself off from feedback you really do need to hear. After all, there may be a grain (or a bushel) of important truth underneath someone’s comments that we can’t afford to discard.
(Added: 13-Nov-2002 Hits: 270
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