Conflicts occur as a result of human interaction, where people CARE about what they do. Improve your ability to manage and harness conflict to improve relationships, improve business productivity, and success. Topics include mediation and ADR.
Alternative Dispute Resolution (ADR) and mediation have become common tools to resolve conflict at work and in the family. Learn about these important options for dealing with conflict.
By Mary Rau-Foster
- Much has been written about corporate culture and the conflict it creates: how to evaluate it, how to influence it, and how to change it. There is danger in dismissing the idea of corporate culture as another one of those new-age concepts dreamt up by some annoying self-proclaimed business guru.
(Added: 10-Mar-2003 Hits: 92
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By Stella Ting-Toomey
- Intercultural miscommunication and misattributions often underscore intercultural conflict. Individuals coming from two contrastive cultural communities bring with them different value assumptions, expectations, verbal and nonverbal habits, and interaction scripts that influence the conflict process. Intercultural conflict is defined as the perceived or actual incompatibility of values, norms, processes, or goals between a minimum of two cultural parties over content, identity, relational, and procedural issues.
(Added: 13-Oct-2003 Hits: 94
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By Mary Rau-Foster
- What influences an employee's ethics and values in the workplace? Do they differ from generation to generation? How does this create conflict?
(Added: 10-Mar-2003 Hits: 133
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By Joan Lloyd
- I am a manager in a non-profit organization with seven employees reporting to me. I’ve been in this position for two years and I think I’m doing a pretty good job. I used to be in the department I am supervising and when I got promoted everyone except one person seemed thrilled.
She wanted the job and feels that she is more qualified. She has been snippy and acts superior to me and ignores some of my requests. I have tried everything I can think of. What do I do?
(Added: 13-Aug-2001 Hits: 44
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By Garee Earnest
- Dealing with conflict between and among individuals can be a frustrating and uncomfortable experience for administrators. When conflict occurs, "strong feelings are aroused, objectivity flies out the window, egos are threatened, and personal relationships are placed in jeopardy" (Schmidt and Tannenbaum, 1960). To be successful administrators, Extension directors and district directors must be able to manage conflict situations effectively. This requires using different conflict management styles, depending upon the conflict situation faced.
(Added: 13-Oct-2003 Hits: 41
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