Excellent customer service is the key to gaining new customers and customer retention. Learn to create a customer service oriented organization, create customer loyalty, and practical customer service tricks, hints, tips.
Call centers deal with difficult customer service situations, high call volumes, making it difficult to provide top notch customer service. Learn about call center best practices, techniques, and improvement suggestions.
By Ivy Sea
- Evidence abounds of companies creating authenticity gaps between the words they spew and the actions they do. Ensure an authentic company voice.
(Added: 12-Jan-2003 Hits: 120
)
By Matthew Ho
- The first tenet of retail is to make it "easy to shop." Matthew Ho has an interesting point of view from the front lines in travel retail and from Why We Buy - The Science of Shopping" written by Paco Underhill.
(Added: 10-Feb-2003 Hits: 191
)
By Eileen McDargh, CSP, CPAE
- Our experience as customers offers great instruction into the
concept of branding. Come with me on a recent "experience" and
you'll see what I mean.
(Added: 11-Feb-2003 Hits: 93
)
By Ivy McLemore
- Controllers are in a perfect position to help their organizations achieve maximum financial benefits throughout the customer cycle — and be perceived as valuable business partners.
(Added: 21-Apr-2001 Hits: 100
)
