By Hal Becker
- This obscure book (it isn't little at 200+ pages contains 50 true customer service stories ranging from the wonderful to the "appalling. The content is described as "often hilarious", but the book isn't just entertainment.
Each story is accompanied by hints about how the customer service could or should have been handled.
(Added: 11-Feb-2002 Hits: 128
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By Ron Zemke
- The book itself contains 35 chapters written by experts in customer service, and maps out the WHY'S and HOW'S of superior customer service, one of the areas where the competitive advantages are determined.
And, while many people forget that SMALL businesses have a greater need to provide excellent top quality service, this is a book for anyone in any industry.
(Added: 11-Feb-2002 Hits: 168
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By Edward W. Werz, Sally Germain
- Life is strange. We like to prevent a variety of different resources on these pages, and I'm betting this one will be useful for many. What is it? It is a book AND a computer disk containing nearly 200 expertly written model letters for almost every business situation or customer service situation one could think of.
Nifty, huh?!
So, if you, your colleagues or staff have to do a lot of business correspondence, this may be an ideal resource.
(Added: 11-Feb-2002 Hits: 89
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By Jack Burke
- Part of a series of books "Taking Control", this is billed as a practical guide to improving customer service operations.
Very positively reviewed and called a "must read" by the Midwest Book Review this book uses case studies and interviews aimed at helping staff strengthen customer loyalty and present a positive image to customers.
(Added: 11-Feb-2002 Hits: 120
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By Elaine Harris
- While some books talk about customer service within any industry this book talks about the customer SERVICE INDUSTRY
(Added: 11-Feb-2002 Hits: 120
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