Excellent customer service is the key to gaining new customers and customer retention. Learn to create a customer service oriented organization, create customer loyalty, and practical customer service tricks, hints, tips.
Call centers deal with difficult customer service situations, high call volumes, making it difficult to provide top notch customer service. Learn about call center best practices, techniques, and improvement suggestions.
By Shari Caudron
- Today’s consumers have more money, education and information than previous generations had, and because the marketplace is crowded with companies that want their business, consumers are in the driver’s seat. Companies that commit time and resources to understanding and meeting customer demands will be positioned to go the distance.
(Added: 21-Apr-2001 Hits: 63
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By C. Rickman
- Businesses are increasingly learning that technology and software alone cannot make a CRM system successful, and that communication, behaviour and culture are equally crucial factors in developing a successful CRM strategy.
(Added: 10-Feb-2003 Hits: 80
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By Grace Chan
- Customer Relationship Management, commonly known in the business realm as CRM, is a booming industry that large consulting firms are tapping into (especially during the current economic downturn), offering their high-cost services to any company who can “afford” them. Does that leave the smaller businesses to ruin without a consulting firm's expertise?
(Added: 6-Mar-2002 Hits: 46
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By Jim Clemmer
- Effective teams, organizations, and leaders exist to serve others. And those who provide the highest levels of service/quality enjoy the richest rewards. That's not just some platitude or warm and fuzzy theory, it's become a well proven fact.
(Added: 10-Feb-2003 Hits: 136
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By Ernest Lotecka
- Why do most companies' products and services fail in the marketplace? Largely because of focusing on what the companies wanted and knew, instead of what customers themselves knew and wanted.
(Added: 21-Apr-2001 Hits: 44
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