Excellent customer service is the key to gaining new customers and customer retention. Learn to create a customer service oriented organization, create customer loyalty, and practical customer service tricks, hints, tips.
Call centers deal with difficult customer service situations, high call volumes, making it difficult to provide top notch customer service. Learn about call center best practices, techniques, and improvement suggestions.
By Joan Donogh
- Before you go out and order the latest and greatest in database technology, it is important to understand that CRM is about more than technology – it’s about people.
(Added: 10-Feb-2003 Hits: 65
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By Jim Stovall
- Whether it is in your personal or professional life, The Golden Rule still applies: Do unto others as you would have them do unto you. Too often in business, we spend all of our time on one side of the equation and fail to get that customer perspective.
(Added: 10-Feb-2003 Hits: 172
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By Growthassociates
- If You Don't Know The Steps, You Can't Do The Dance
What can this brief article possibly offer on customer service that is not already in print, film, or video? How about a brief summary of what all these publications offer. Customer Service 101 describes the basic six steps to building customer satisfaction.
(Added: 11-Mar-2003 Hits: 82
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By R. Michael Donovan
- ADOBE ACROBAT REQUIRED Consultant R. Michael Donovan asks, “Do you really provide what your customers want and need?” He contends that companies who continuously excel at customer service will gain more marketshare. Mike provides his reader with 10 questions that can help an organization assess its customer service performance, progress and opportunities for improvement.
(Added: 23-May-2001 Hits: 29
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By Martien Eehart
- How to deal with explosive customers, your nightmare customer, and seven ways to improve customer service without spending a dime.
(Added: 10-Feb-2003 Hits: 85
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