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Performance Management : Balanced Scorecard

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  A new approach to strategic management was developed in the early 1990's by Drs. Robert Kaplan (Harvard Business School) and David Norton. They named this system the 'balanced scorecard'. Recognizing some of the weaknesses and vagueness of previous management approaches, the balanced scorecard approach provides a clear prescription as to what companies should measure in order to 'balance' the financial perspective. Learn more here.

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Articles:

  • Transforming Strategic Performance through the Balanced Scorecard
    By Chris Ashton - (pdf)Dublin-based Banking 365, a business unit of Bank of Ireland’s Retail Division, adopted the Balanced Scorecard at its inception as a direct banking operation in 1996. On assuming his position, CEO Cathal Muckian was already convinced of the efficacy of the scorecard approach and led the model’s introduction in his new organization. (Added: 26-Mar-2003 Hits: 292 )
  • Using A Balanced Scorecard Approach To Measure Performance
    By Workforce Performance Newsletter - Robert S. Kaplan and David P. Norton have developed a set of measures that they refer to as "a balanced scorecard." These measures give top managers a fast but comprehensive view of the organization's performance and include both process and results measures pop (Added: 6-Nov-2000 Hits: 758 )

These Pages Were Updated/Changed On: 30-Jul-2007 - 21:24:36

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