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• When problem-solving is a problem

  By NA - If an ill-timed delivery left them short of linens, nurses observed by Harvard Business School doctoral student Anita Tucker found a way to borrow from another unit. Such initiative taking by empowered frontline workers is a good thing, right? Well, yes. And no. The bad news, said Tucker, is that the root causes of the problems went unaddressed and thus continued. (Added: 4-Aug-2003 Hits: 99 )

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• Project Management
• Strategic Planning
• Systems Thinking
• TQM
• Teams And Team-Building

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