TQM

Basic Principles of Total Quality Management (TQM) - Succeed with TQM
By Ron Kurtus - The basic principles for the Total Quality Management (TQM) philosophy of doing business are to satisfy the customer, satisfy the supplier, and continuously improve the business processes. (Added: 24-Mar-2003 Hits: 189 )

Deming Distilled -- Essential Principles of TQM
By A. Mead - distilled from Deming's works and 14 points (Added: 15-Oct-2000 Hits: 120 )

Don't Let TQM Drain You Dry Without Any ROI (Return On Investment)
By Schmidt et al - This article will take an in-depth look at why some companies do not receive substantial ROI from their TQM efforts. The basic problems discussed relate to inadequate emphasis on waste reduction, poor management practices, and lack of proper metrics. (Added: 11-Feb-2002 Hits: 146 )

FOCUS ON THE WORK: PICK IMPROVEMENT PROJECTS THAT REALLY HELP
By NA - Some Tips for Managers Who Want Their Clients and Staff Members to Work on the Right Things (Added: 6-Aug-2001 Hits: 52 )

Frequently Asked Questions about the Malcolm Baldrige Quality Award
By NIST - In the early and mid-1980s, many industry and government leaders saw that a renewed emphasis on quality was no longer an option for American companies but a necessity for doing business in an ever expanding, and more demanding, competitive world market. But many American businesses either did not believe quality mattered for them or did not know where to begin. The Baldrige Award was envisioned as a standard of excellence that would help U.S. organizations achieve world-class quality. (Added: 12-Nov-2000 Hits: 157 )