Total Quality Management isn't as popular as it once was but its principles can provide us with valuable insight and enable improved productivity. Learn about the work of Juran, Deming and Crosby and how it helps organizations.
By Patrice Spath
- If performance improvement in your organization lacks clear direction, it's time to revisit your quality planning process. Leaders must agree on which key processes need the most attention before you can aggressively address the differences between current performance and your desired strategic goals.
(Added: 28-Nov-2003 Hits: 63
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By Robert Bacal
- What can you do to improve the quality of your organization's services and products? You don't need grandiose master plans at this point, but consider some ideas about the wee things that you can do in the upcoming year
(Added: 14-Oct-2000 Hits: 91
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By Judith Ann Schlenker
- This is an extensive explanation of the basic concepts of total quality management (TQM) with a history lesson (the Japanese were first), definitions of key concepts, and a glossary of terms. There is a good discussion of the change in business paradigms the adoption of this concept causes and the dangers of not taking this old way of thinking (management by objectives) into consideration when moving an organization to the TQM philosophy
(Added: 21-Apr-2001 Hits: 131
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By Ron Kurtus
- Explanation of how to prevent mistakes in manufacturing and service industries by using such things as poka-yoke devices and idiot-proof design
(Added: 24-Mar-2003 Hits: 81
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By Dr. Kano
- Dr. Kano reviews the progress of the American quality
movement as seen through his experiences with American
companies over the last fifteen years. He identifies the
movement's strengths and weaknesses and compares its
development to that of the Japanese quality movement.
(Added: 6-Aug-2001 Hits: 51
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