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Tools that teach you techniques and skills for conflict management. Improve quickly.

Improve Your Conflict Management Skills Quickly With These Conflict Tools   Written by Robert Bacal   Introducing Our Skill Building Conflict Management Tools Learn to fight fairly, turn destructive conflict into constructive conflict and reduce personality conflicts and unnecessary conflict from our collection of conflict management tools. Our helpcards and books on conflict are written so you can use the information immediately to help you deal more effectively with conflict. Our tools are written by Robert Bacal, who has been teaching conflict resolution skills for over 20 years, and is the author of The Complete Idiot's Guide To Dealing With Difficult Employees, in addition to a number of other books published by McGraw-Hill. All tools can be previewed free of charge and are available both in regular printed format, and via instant download, so you can learn immediately.

Conflict Prevention In The Workplace - The Book   Written by Robert Bacal   Conflict need not be unpleasant or destructive. Our goal is to learn how to avoid unnecessary conflict, and to ensure conflict does not damage relationships. Then we can focus our constructive energy and time on dealing with conflicts that are important, and deal with them in effective ways. This book focuses on prevention of conflict. While the tools and strategies can be used in the workplace, they can also be used to great benefit in your personal life. Read more...

Using Your Head To Manage Conflict Helpcard   Written by Robert Bacal     This quick learn tool teaches you methods to move dealing with conflict away from your "gut", and to your head. By managing conflict consciously, you can get better results. Explains the different methods of conflict management and when they are appropriate. Read more...

Learn To Fight Fair Helpcard   Written by Robert Bacal   No relationship is without fighting and arguing. What distinguishes relationships that work from those that don't is how the arguing is done. You can learn to fight fair, and actually reduce the negative effects of disagreement while reducing the chances of arguments in the future. Many of us haven't had a chance to learn fair fighting, and that brings us to our Learn To Fight Fair Helpcard, a fast way to learn what to do and not do -- and something you can share with others you tend to argue with; friends, family or co-workers. Read more...

Communicating Cooperatively In The Workplace Helpcard   Written by Robert Bacal     You can learn how to alter the way you communicate to reduce the conflict you get involved. With conflict, it's all in the words.   Read more...

Defusing Hostile Customers Workbook   Written by Robert Bacal   Originally written for use in the public sector, this book is equally applicable to other sectors and industries. Essentially a "course in a book" and based on our seminar of the same name, the workbook walks you through over 100 techniques and strategies to teach you how to deal more effectively with difficult, hostile and angry customers. Unique in scope and style, this book was described by one amazon.com purchaser as the "bible for dealing with difficult customers.   Read more...