It's important to understand that conflict-provoking communication is communication that doesn't work very well...that's it...and that we all use it. Learn to avoid communicating with inappropriate reassurances and positive thinking.
It's important to understand that conflict-provoking communication is communication that doesn't work very well...that's it...and that we all use it. Learn to avoid communicating with unsolicited advice and commands.
It's important to understand that conflict-provoking communication is communication that doesn't work very well...that's it...and that we all use it. Learn to avoid using lengthy attempts at persuasion to communicate.
Questions beginning with "why" are almost always conflict-provoking. Not all questions are cooperative. Learn what kinds of questions are cooperative and what are confrontational.
Extended attempts to win is another conflict-producing approach to communication. People lapse into this approach when they lose focus, and begin to act as if they want to win, and the other person to lose. Discover a better workplace communication focus.
Mistrust statements are comments or questions that suggest to the other person that you mistrust them, or lack confidence in their ability, integrity or behaviour. Find out how people react to these types of statements.
Infallibility comments are questions or statements that sound as if the speaker believes s/he couldn't possibly be wrong. Find out how people react to those who communicate infallibility.
Histrionic behaviour refers to the expression of relatively extreme forms of emotion. Learn more about the different forms of histrionic behaviours and how ineffective it can be in the workplace.
Hot words and phrases are bits of language that have a high degree of emotional meaning to people. They are probably the most difficult to identify completely because what is "hot" to one person may not be "hot" to another. The "hotness" of a phrase will often depend on cultural backgrounds -- for example there are phrases and words in Japanese that would not offend a North American if they were translated directly. Learn how hot phrases and words influence situations and affect listeners.
Innuendo and code words are used by manipulative people, and if you use them, you may be perceived as such a person. Learn more about how they can provoke conflict in the workplace.
Communication Skills 
