| Books Written By Robert Bacal |
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Defusing Hostile Customers Workbook For Public Sector Our Best Seller
Basically a seminar in a book, it is modelled after our seminar of the same name. Contains all the information needed to deal professionally and effectively with difficult customers. Includes a number of exercises, just like the seminar. While written for government and the public sector, the techniques and principles apply to any sector. 200+ pages, and spiral bound.
Many trainers and consultants have purchased this book to help them design their own programs.
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Conflict Prevention In The Workplace - Using Cooperative Communication
A must read for anyone working in a team environment or who has an interest in reducing conflict at work. The core premise is that while some conflict is "good", much conflict stems from faulty use of language -- language which creates conflict for no substantive reason. This quick read book (about 100 pages), explains the difference between cooperative and confrontational communication, and tells you how to change your language to avoid these unnecessary "personality conflicts". People can take these specific conflict prevention techniques and use them IMMEDIATELY.
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Collector's Edition: Autographed Limited Edition (personally dedicated to you) Performance Management - A Briefcase Book
Performance Management - A Briefcase Book is published by McGraw-Hill. Regular copies can be purchased from your bookstore or amazon.com. We have a limited number (<50 total) of copies that will be signed by the author and personally dedicated to you (if you are interested in that kind of thing.
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Performance Management - Why Doesn't It Work
This short quick read book is about 60 pages and walks you through the reasons why most performance appraisal and performance management systems don't work and can't work. Suggests an alternate way of carrying out the process that is both flexible and employee centered.
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| Helpcards Produced By Bacal & Associates |
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One-2-One Training For Small Business Owners Helpcard
As a small business owner, you want your employees to be as productive as possible as quickly as possible. That means you often have to provide training to employees about the job tasks so they can be done the way you need them done. But you probably aren't trained as a trainer.
This helpcard provides you with a seven step process so you can train your own employees. We've taken tried and true training methods and translated them into plain English. Even if you've never trained anyone before, you can follow these steps.
Recommended for anyone who needs to train their own employees on a one-on-one basis. Also, a great handout for seminars, if you train business owners to train others.
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Crafting/Writing Your Resume Helpcard
This helpcard launches our new series on job hunting and getting the job you want. Resumes are your key to convincing prospective employers that they should invite you to a job interview. If your resume isn't written well, then you have almost no chance of getting interviewed in today's competitive job market.
This card provides you with basic and practical help in planning, designing and writing your resume. Created for the busy person who want information fast, this card will help you through the resume writing process.
Recommended for anyone who needs to write a new resume or those updating old ones, and a great handout/resource for consultants and trainers who teach job search skills to others.
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Preparing For The Interview Helpcard
This helpcard continues our new series on job hunting and getting the job you want. Succeeding at job interviews isn't magic. People who do well in interviews, and get the jobs they want tend to plan more effectively, so they are better prepared for their job interviews. If you don't know how to get ready, this helpcard is for you.
This card provides you with essential information to help you understand the job interview process, and be prepared for common questions, and even some tough ones. Being prepared means you won't be put off balance easily, you will answer questions more effectively, and will help you enter the interview with confidence knowing you've done all you can to get ready.
Recommended for anyone who needs to write a new resume or those updating old ones, and a great handout/resource for consultants and trainers who teach job search skills to others.
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Learn To Fight Fair Helpcard
No relationship is without fighting and arguing. What distinguishes relationships that work from those that don't is how the arguing is done. You can learn to fight fair, and actually reduce the negative effects of disagreement while reducing the chances of arguments in the future. Many of us haven't had a chance to learn fair fighting, and that brings us to our Learn To Fight Fair Helpcard, a fast way to learn what to do and not do -- and something you can share with others you tend to argue with; friends, family or co-workers.
Ideal to use on one's own, with a spouse, as an adjunct reminder for counsellors and therapists, and even applies to work related relationships.
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Layoff Proofing While You Still Have A Job Helpcard
Nobody is safe from layoffs, downsizing and job loss these days. Some people skate through a layoff easily to come out the other side better off than before they lost their jobs. Others struggle. What determines whether you do well or not? Layoff survivors put themselves in a positions, before job loss, so they can manage the process better.
This helpcard explains what you can do to ensure that you survive, and succeed despite job loss and layoff. Dozens of key tips and points so you can make yourself layoff proof.
Recommended for anyone, and a great handout/resource for consultants and trainers.
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Performance Planning For Managers Helpcard
Planning employee performance and engineering success in performance is probably the most important part of the performance management and appraisal process. By setting goals and objectives and linking individual performance to work-unit performance you can increase productivity and reduce managerial time directing performance.
This helpcard, based on A Manager's Guide To Performance Reviews (Sept. 2003) explains the importance of planning properly, and guides you through the process. Learn fast.
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Conflict Management - Using Your Head Helpcard
Most of us don't consciously manage conflict situations. It's normal to get caught up emotionally, and just jump in without thinking. The core of conflict management involves slowing down, and using your head to think through what you should do, rather than reacting in a knee-jerk fashion. That's how you make conflict work for you. That's what this card is about -- to help you identify your conflict management options, and help you choose the right approach for the specific situation.
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Identifying Subtle Verbal Abuse In Your Life Helpcard
The first step in improving relationships where verbal abuse exists is for the recipient to identify that it is occuring and be able to explain to the other person why their language might be abusive. Subtle verbal abuse is rampant in relationships. This card teaches you some of the most common subtle verbal abuse techniques used to demean you or "put you down", often without you actually being conscious of the process.
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What You Need To Know About Conversational "Cons" Helpcard
Learn about the difference between "good faith" conversations, and "bad faith conversations, and the techniques people use to manipulate and affect others. Find out whether you use these conversational cons at home and at work (and you do!)
Important: This card and Identifying Subtle Verbal Abuse Helpcard contain very similar material. Do not order both.
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Finding & Choosing A Therapist Who Works For You Helpcard
Finding a mental health professional, counselor, or therapist can be an intimidating process, particularly if you are already feeling off balance. This help card explains where to start to find a therapist, how to evaluate a therapist in the initial meeting and how to determine if that particular therapist is helping you.
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Using Self Talk To Manage Your Anger Helpcard
Written by communication expert and author Robert Bacal, Using Self-Talk To Manage Your Anger Helpcard teaches you the basic elements of self-talk management to reduce the intensity, duration and frequency of your angry feelings and behavior
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Getting The Most From Performance Appraisal For Employees Helpcard
Our newest helpcard is intended for employees, to help them understand the performance appraisal process and be involved in it in an active and productive way. Explains the process, how employees should prepare and tips on participating.
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Getting Along With Almost Anyone Helpcard
Our new helpcard explains how you can improve relationships at home and at work by making some slight alterations in the language and phrases you use. Practical -- this card maps out the major language based causes of conflict in relationships, and explains how to avoid them.
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Stress Busters & Stress Tips For Survival And Health
We've prepared a basic primer of techniques to deal with stress and explain the various relaxation techniques available to help fight stress. Priced affordably.
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Defusing Hostile Customers Help Card
Tips & hints to reminds staff about the basic techniques of handling hostile, difficult and abusive customers. Using empathy, not taking bait, self-control, and same tricks to get control of unpleasant interactions.
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Performance Management Master Checklist Help Card (The Perfpak Series)
Maps out the steps of the performance management process from performance planning to the performance review meeting. Formatted in a checklist format so managers can check off tasks as the are completed. Based on our best selling book - Performance Management - A Briefcase Book, the process outlined is integrated with strategic planning and stresses managers as being helpers and partners in performance improvement.
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Performance Appraisal For Managers Help Card (The Perkpak Series)
Our newest helpcard is based on our best selling book - Performance Management - A Briefcase Book published by McGraw-Hill, and summarizes the steps managers and human resource professionals can take to make performance management and appraisal a meaningful process that helps people improve. It describes each step in brief from the performance planning process through the appraisal meeting, and provides important hints to execute each step so effective communication about performance can occur.
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Presenting To Resistant/Difficult Groups Help Card
Managers, trainers and executives often have to deal with difficult, hostile or resistant groups. Card contains dozens of tips and principles to prepare the presenter. Review this before each presentation and increase credibility while getting your message heard.
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An Integrated Strategic Planning Model Help Card
One of a two card set, presents the purposes of planning, understanding the process, and the steps. We recommend you purchase both strategic planning help cards.
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Making Strategic Planning Work Help Card
Tips on how to make the strategic planning process a living, dynamic process that adds value to your organization. Also includes a diagram of the process. Keep that plan out of the back of the desk drawer. We recomment you purchase both strategic planning help cards.
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Communicating Co-Operatively In The Workplace Help Card
Guidelines and specific tips on communicating co-operatively to prevent and solve convlict situations in the workplace. An ideal resource for team members to encourage harmony, reduce unnecessary destructive conflict and create a positive climate.
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Contributing To Your Team Help Card
More workplaces are going to a team-based approach. This card provides a number of tips on how each person can contribute optimally to the productivity and effectiveness of the team. Balances both individual rights and obligations.
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Influencing Your Boss -- Getting Heard Help Card
The way you present your ideas to decision-makers determines whether they will be adopted. Help card presents valuable tips to make sure you get heard. Great to give your staff to help them help you.
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The Responsive Manager Help Card
Why are some managers so liked and respected by everyone. One major factor is they are responsive to the needs of others, particularly employees, and see their job as helping others do their jobs. We outline some basic tenets and tips for those that want to become more responsive.
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