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Conflict need not be unpleasant or destructive. Our goal is to learn how to avoid unnecessary conflict, and to ensure conflict does not damage relationships. Then we can focus our constructive energy and time on dealing with conflicts that are important, and deal with them in effective ways.
This book focuses on prevention of conflict. While the tools and strategies can be used in the workplace, they can also be used to great benefit in your personal life.
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Conflict Prevention In The Workplace - The Book
Learn To Prevent Unnecessary Conflict At Work &
Home
Available in E-version instant delivery version and in traditional book
format sent in regular post |
The Point:
We all experience conflict in our lives. There's always been a lot of interest
in how to manage conflict once it appears in the open, and that's important.
What's not so common is a concern for preventing unnecessary conflict, so it
doesn't start in the first place.
After having worked
with thousands of people helping them deal with difficult and angry solutions,
author Robert Bacal turned to the issue of prevention. He noticed that people
who are involved in little conflict actually communicate differently than those
who seem to be involved in a lot of conflict situations, and that these
differences occur at work and in personal relationships.
This book teaches
you how small modifications in how you communicate will affect the degree to
which you actually contribute to conflict situations. If you change your
communication ability, you can significantly reduce conflict around
you.
The Author:
Robert Bacal has spent the last 10 years teaching people how to defuse conflict.
With this innovative book, he turns his attention to getting at some of the
roots of conflict. He is also the author of The Complete Idiot's Guide To
Dealing With Difficult Employees, available at your local bookstore.
Book
Features: While this book has its roots in psychology and psycholinguistics,
it is written in a style anyone can understand, with lots of examples. It
explains what you need to stop saying, and how to replace confict provoking
language. It is also short. You needn't spend days wading through complex
explanations. This book is about 100 tightly written, lean pages.
Price:
$25.95 OR LESS depending on electronic or printed version. You can
licence for multiple copies at 75% savings.
ISBN: 0-9683722-9
What's
Inside?
Table of Contents
Conflict In Organizations - An Overview
The Inevitability
of Conflict
Good Organizational Conflict
Ugly Conflict
Contributors
to Ugly Conflict In The Workplace
Summary
KeyPoints
Cooperative VS
Conflict Provoking Communication
Cooperative Vs.
Conflict-Provoking Communication
The Essential Difference: Cooperative
Communication
The Psychology Beneath Cooperation & Confrontation
What Angers People Or Primes The Conflict Pump
Lack of
Listening/Understanding
“Less Than” Communication
Communicating Mistrust
Violations of Conversation Rules
Blatant Generalizations
Power/Status-Based Communication
Other Sources
A Brief
Conflict-Provoking Communication Self-Assessment
Specific
Conflict-Provoking Behaviours
Conflict-Provoking
Behaviours
Person Centred
Comments & Criticism
Past Centred Comments
Guilt-Induction Attempts
Blaming Comments
Inappropriate Reassurance and Positive Thinking
Unsolicited Advice/Commands
Lengthy Attempts At Persuasion
Defensiveness-Causing Questions
Extended Attempts To Win
Mistrust
Statements
Overstatements and Over-generalizations
Infallibility
Comments (and qualification comments)
Histrionic Behaviour
(Overdramatization)
Use Of Hot Phrases and Words
Words or phrases that
suggest disinterest
Phrases that blame or imply blame or suggest ignorance
Absolute words
Phrases that suggest helplessness (brush-offs)
Phrases that have a threatening undertone
Phrases that challenge or dare
Use of Code Words and Innuendo
Passive-Aggressive Behaviour
Replacing
Conflict Provoking Communication With Cooperative
Communication
General Cooperative Communication Strategies
Active Or
Reflective Listening
Empathy Responses
Assertive Behaviour
Responsiveness
I. Steps In The
Responsiveness Process
II. The Responsive
Team Member’s Creed
Keypoints:
Responsiveness Checklist
Organization, Team,
and Management Involvement In Conflict Prevention Effective Teams
Establishing
Guidelines, Norms, and Processes
How Do You Make Rules & Guidelines A
Reality?
The Role of Those In Formal Authority
Also, sections on
electronic communication, how to handle people who insist on behaving badly and
a question and answer section.
You can order this product online for
delivery via regular mail, or choose to receive it instantly via Internet
download. Click
here to go to our order page and view all products and ordering
options. |
Conflict Management 
