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Recognizing Ugly Organizational Conflict
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Written by Robert Bacal
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Ugly conflict occurs when the conflict is unnecessary or is handled so it becomes a personal confrontation between the people or sides. Read on to learn the characteristics of an ugly conflict.
The effects of ugly conflict or personality conflict are profound. First, ugly confict creates some poweful negative emotions on the part of the people involved. Second, ugly conflicts are disruptive for the team, and when team members are forced to be observers of such conflict, feelings of discomfort and lact of trust and security can result. Apart from your own gut feelings, you can recognize ugly conflict using the following characteristics:
- conflict between the parties runs for a long time and across many issues
- people have given up resolving the conflict and have moved to trying to score points, rather than problem-solve
- people in the conflict focus on personal issues, such as styles, ways of talking, and personal qualities such as loyalty, or rudeness
- people are often labelled
- participants look to a higher authority to "fix" the problem (e.g.: going to the boss to have someone fired or disciplined).
This is an excerpt from Conflict Prevention In The Workplace. For more Detailed help on workplace conflict,click here. |
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Conflict Management 
