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Defensiveness-Causing Questions

Written by Robert Bacal
Questions beginning with "why" are almost always conflict-provoking.  Not all questions are cooperative.  Learn what kinds of questions are cooperative and what are confrontational. Defensiveness-causing questions "push" the other person to justify or defend their positions, or imply that somehow, they are "less than".  Often what distinguishes a bad question from a good one is the actual phrasing since some forms of questions almost always sound confrontational.  Such as:  "Why in the world would you say that?" For more examples or for detailed help on workplace communication,click here. You can learn more about communication in the workplace by looking at a free preview of the Communicating Cooperatively In The Workplace helpcard.