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Why E-mail Is Prone To Creating Conflict
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Written by Robert Bacal
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If you have any experience on the Internet or using your company's internal e-mail system, you probably realize that there is a great del of very poor confrontational communication that occurs in the electronic medium. Discover why that is the case. E-mail is different from any other telegraphic medium because of the speed and lack of cost associated with it. It FEELS like face to face conversation and people write e-mail very informally, almost as if they are sitting next to the other person, talking face-to-face. In formal letter writing people will write, edit, reread and ponder over the communication, particularly if it is important. People dash off e-mail notes quickly, don't reread them before they send them, and presume that their written words will be understood exactly as they intend. We need to treat e-mail writing in the same fashion as formal letter writing. Also we need to keep in mind that e-mail is a poor medium for resolving conflicts.
This is an exerpt from Conflict Prevention In The Workplace. For more detailed help on workplace conflict, click here. |
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Conflict Management 
