Here you'll find shorter pieces focused on a single aspect of effective communication and communication skill building. You'll find short excerpts from our books, and helpcards, and other assorted communication related tidbits.
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Communication Resource Center Open -- Free help for better communication |
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Written by Robert Bacal
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Monday, 23 October 2006 |
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This October (2006) we launched our new Communication Resource Center with critical questions and answers about communication, hints, tips and advice, and an extensive knowledgebase that covers interpersonal communication skills, communicating with groups, overcoming communication barriers. It's all free.
Join us at the Bacal Communication Improvement Center |
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Last Updated ( Monday, 23 October 2006 )
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Responsive Communication |
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Written by Robert Bacal
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Tuesday, 24 February 2004 |
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Responsive communications means speaking or acting in a way that RESPONDS to the wants and needs of the other person in a clear way. Responsiveness includes both listening and empathy responses, but also may include a large range of other behaviours such as acting on a person's request, or acting to address a need that a person hasn't expressed directly. Find out more about responsive communication. |
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Assertive Communication |
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Written by Robert Bacal
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Tuesday, 24 February 2004 |
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Assertive behaviour or assertive communication provides us with a means of expressing our own feelings and needs in a non-aggresive and non-passive way. Since we all have needs, expectations and feelings, we need ways of communicating them without being offensive, or giving up on pursuing those needs by being too passive. Find out more about the components of an assertive request. |
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Last Updated ( Tuesday, 24 February 2004 )
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Communication Using Empathy Responses |
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Written by Robert Bacal
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Tuesday, 24 February 2004 |
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Empathy responses are ways of reacting to someone that shows that we understand and can relate to their situation, particularly on an emotional level. It's effectiveness relates to the degree to which we can PROVE to the other person that we do understand. Read on for examples of verbal and nonverbal examples of empathy responses. |
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Communicating As An Active Listener |
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Written by Robert Bacal
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Tuesday, 24 February 2004 |
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When a person speaks to you, he or she expects, or needs to know that you are paying attention, listening, and, most importantly, understanding their meaning. Find out what active listening can do to enhance your communication skills. |
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A Summary Of Conflict Provoking Words With Suggested Replacements |
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Written by Robert Bacal
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Tuesday, 24 February 2004 |
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Review suggestions, and replacement options or strategies provided to help to you re-word phrases that may provoke conflict in your workplace.
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Last Updated ( Tuesday, 24 February 2004 )
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Passive-Aggressive Communication |
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Written by Robert Bacal
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Tuesday, 24 February 2004 |
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Passive-aggressive behaviour is the term used to describe behaviour that is passive in expression but is aggressive or malicious in intent. Learn more about how passive-aggressive communication can provoke conflict in the workplace. |
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Last Updated ( Tuesday, 24 February 2004 )
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Communicating With Code Words And Innuendo |
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Written by Robert Bacal
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Tuesday, 24 February 2004 |
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Innuendo and code words are used by manipulative people, and if you use them, you may be perceived as such a person. Learn more about how they can provoke conflict in the workplace. |
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Last Updated ( Tuesday, 24 February 2004 )
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Using Hot Phrases And Words To Communicate |
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Written by Robert Bacal
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Tuesday, 24 February 2004 |
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Hot words and phrases are bits of language that have a high degree of emotional meaning to people. They are probably the most difficult to identify completely because what is "hot" to one person may not be "hot" to another. The "hotness" of a phrase will often depend on cultural backgrounds -- for example there are phrases and words in Japanese that would not offend a North American if they were translated directly. Learn how hot phrases and words influence situations and affect listeners. |
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Last Updated ( Tuesday, 24 February 2004 )
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Communicating Through Histrionics |
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Written by Robert Bacal
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Tuesday, 24 February 2004 |
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Histrionic behaviour refers to the expression of relatively extreme forms of emotion. Learn more about the different forms of histrionic behaviours and how ineffective it can be in the workplace. |
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Last Updated ( Tuesday, 24 February 2004 )
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Communicating Infallibility |
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Written by Robert Bacal
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Tuesday, 24 February 2004 |
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Infallibility comments are questions or statements that sound as if the speaker believes s/he couldn't possibly be wrong. Find out how people react to those who communicate infallibility. |
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Last Updated ( Tuesday, 24 February 2004 )
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Communication Skills 
