Part of our series entitled The Educated Training Consumer, this article examines the issue of quality in training and seminars, and explains why some trainers, incompetent and ignorant, should be avoided at all costs.

Read this if only to learn about the brand new method of teaching sales people better sales techniques by having them analyse the shapes of potential customers' noses!

Goofy? you bet.

Most people associate the word "facilitator"with the training environment.  Often, that person at the front of the room leading a training sessions, is  referred to as the course facilitator. While it is true that some seminar  leaders do "facilitate", the facilitation role is often important in other areas.  For example, the chairperson at a meeting often takes on the responsibility  for facilitating the meeting, rather than "running it". The government  employee involved in mediation of disputes between other parties is also a  facilitator. Human resources staff members often facilitate discussions in  various contexts. And staff that work with groups of stakeholders and  members of the public may be well advised to take on a facilitating role  rather than a directing one.

We walked in, individually, and in pairs.  Like many other branches, we had interpersonal conflicts, and many of us felt that even in with our small size, we weren't all pulling in the same direction.  It just seemed we were not on the same page of the book