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Using Inappropriate Reassurances To Communicate |
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Written by Robert Bacal
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Monday, 23 February 2004 |
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It's important to understand that conflict-provoking communication is communication that doesn't work very well...that's it...and that we all use it. Learn to avoid communicating with inappropriate reassurances and positive thinking.
Some conflict-provoking communication is problematic not because it is confrontational but because it shows that one person is "out of touch" with the ideas, feelings, or situation of the other person. Inappropriate reassurance comments are often used by conflict avoiders, in an attempt to smooth over issues and cool feelings. They are reassurances that things will turn out right, even when it is clear that things aren't going to turn out right. It should be noted that what makes reassurance INAPPROPRIATE is that it is inconsistent with the evidence available, or inconsistent with the experience of the other person. Some reassurance can be good, but not if it is used in a way that suggests you aren't understanding the other person's feelings and situation.
For examples of inappropriate reassurances or for more detailed help on communication click here.
You can learn more about cooperative communication by looking at a free preview of the Communicating Cooperatively In The Workplace helpcard. |
Communication Skills 
