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Communicating Infallibility

Written by Robert Bacal

Tuesday, 24 February 2004

Infallibility comments are questions or statements that sound as if the speaker believes s/he couldn't possibly be wrong.  Find out how people react to those who communicate infallibility. When people believe that a speaker is arrogant, "high and mighty" or believes in their own infallibility, there is a tendency to try and bring that person "down a peg".  They stop listening and gather their resources to attack the "perfect person".  People get this impression of self-infallibility in a number of ways.  For example, "over-selling" an idea may give that impression.  For examples of language that encourages this perception, or for more detailed help on workplace communication and conflict, click here. You can learn more about cooperative communication, by looking at a free preview of the Communicating Cooperatively In The Workplace helpcard.

Last Updated ( Tuesday, 24 February 2004 )